Terms & Conditions

Services Terms and Conditions

1) SOCIAL MEDIA MARKETING

    1. All of our packages come standard with a social media strategy
    2. All of our package details are outlined on our website and depending on what package you choose, you will receive that service.
    3. Snob Monkey has the right to change the packages online at any given time. Snob Monkey will inform the client of changes to the packages only if it affects the current contract and will adjust accordingly to honour the original contract.
    4. All payments are made before work commences and are paid monthly on the same date every month.

 2) SEARCH ENGINE OPTIMISATION

    1. All of our package details are outlined on our website and depending on what package you choose, you will receive that service.
    2. All of our packages come standard with an SEO strategy
    3. Snob Monkey has the right to change the packages online at any given time. Snob Monkey will inform the client of changes to the packages only if it affects the current contract and will adjust accordingly to honour the original contract.
    4. Payments are made before work commences and are paid monthly on the same date every month.

 3) WEBSITE DEVELOPMENT

    1. 50% payment is due before work starts. Final payment is made 30 days after the start date or upon finishing the website, whichever comes first.
    2. All websites designed by Snob Monkey Ltd adhere to Google 2015 policy as follows:
      • Mobile Friendly
      • SEO Ready
      • Fully Responsive
    3. All of our website work comes with a 1-year Guarantee Policy.
    4. We will fix any issues on the website that is related to the work we have done as long as no one else has messed with the back end of the website.
    5. If someone else has tampered with the backend of the website, that would void the warranty and there will be a charge to fix any issues related to the work.

 4) WEBSITE MAINTENANCE

    1. All of our package details are outlined on our website and depending on what package you choose, you will receive that service.
    2. Snob Monkey has the right to change the packages online at any given time. Snob Monkey will inform the client of changes to the packages only if it affects the current contract and will adjust accordingly to honour the original contract.
    3. All payments are made before work commences and are paid monthly on the same date every month.

 5) LOGO & BRANDING

    1. No refunds are available after the work has started.
    2. We do not limit revision but ask to be sensible regarding revision. Once the final logo has been approved by the client, we will submit the following copies (if applicable):
      • PSD
      • PDF
      • JPG
      • PNG
      • EPS

 6) GRAPHIC DESIGN

    1. No refunds are available after the work has started.
    2. We do not limit revision but ask to be sensible regarding revision.
    3. We ask for ample notice before the deadline.
    4. Completion date must be agreed upon between both parties.

 7) PHOTOGRAPHY

    1. Payments are made before work commences.
    2. All of our package details are outlined on our website and depending on what package you choose, you will receive that service.

8) VIDEO ANIMATION

    1. All video animation work is done in-house.
    2. Payments are made before work commences.
    3. We do not limit revision but ask to be sensible regarding revision.
    4. We ask for ample notice before the deadline.
    5. Completion date must be agreed upon between both parties.

 

9) ONLINE CAMPAIGNS

    1. Payments are made before work commences and are paid monthly on the same date every month.
    2. We run online campaigns for the following platforms:
      • Facebook
      • Google
      • Bing
      • Twitter
      • YouTube
      • Instagram

10) GOOGLE BUSINESS VIEW 360

    1. We are certified Google Business View Photographer clients.
    2. All of our package details are outlined on our website and depending on what package you choose, you will receive that service.
    3. Payments are made before work commences

 11) PRINTING

    1. All printing work must be approved and checked by Client before printing is approved as once the final draft has been submitted for printing it cannot be changed.
    2. No refunds are available after the printing process has started.
    3. All printing work is not done in-house, therefore it is very important to make sure all work is 100% approved before going for printing.

 12) STARTUP PACKAGES

    1. Start-up packages consist of the following and will apply to you depending on the package you choose:
      • Logo Design
      • Website Development
      • SEO
      • Social Media Marketing
      • Business cards, compliment slips, letterheads
      • Google Business Page
    2. Requires a 50% deposit before work starts.
    3. A further 25% payment is required 30 days later.
    4. A final 25% payment is made 60 days from the start date.
    5. All Terms & Conditions in point 1, 2, 3, 4, 5 and 11 apply within this service.

13) CLIENTS OBLIGATIONS

The Client organization will provide but is not limited to (if applicable):

    1. Information and material related to any other marketing whether it be offline or online. e.g. magazines, newspapers, buses, TV, Radio e.t.c
    2. Information related to any special offers or promotions or events
    3. Brochures and magazines
    4. Any celebrity visit, picture and name of a celebrity to be passed on to snob monkey.
    5. Access to any social media accounts already created.
    6. All pictures are available.
    7. 1 point of contact within your company who Snob Monkey can contact for information and updates (Manager, Owner)

14) SNOB MONKEY’S OBLIGATION

    1. To provide any services chosen in the contract by the client to a realistic and satisfactory level.
    2. To stick to all the terms and conditions set within this contract.

15) OTHER

    1. All of our monthly packages come standard with the following:
      • Email Support
      • Phone Support
      • Monthly Analytics Report
    1. All of our one-off packages come standard with the following:
      • Email Support
      • Phone Support

Standard Terms and Conditions:

1) Terms Used

  • Contract” means, collectively, these Terms & Conditions (the “Terms and Conditions”), the attached contract covers page(s) (the “contract”), and any other attachments, exhibits, and/or supplements
  • “Authorised Signatory” means an individual authorised to legally bind your company.
  • “Commitment Term” means the period of time from the Start Date to the last day of the period set forth on 1st and 2nd page of the contract” with respect to each client, and which may be extended upon mutual agreement of the parties.
  • “Member Company” or “you” mean the company, entity, or individual entering into this agreement as listed in the 1st and 2nd page of the contract.
  • “Start Date” means the date set forth in the contract Form upon which the Services will begin being provided.
  • “Snob Monkey”, “we”, “us” means the Snob Monkey entity you are contracting with.
  • All other standard Terms & Conditions stated within this contract apply to this service.

2) Payments

  • Payments Due Upon Signing. Upon submitting a signed and completed contract, you will be obligated to deliver to us, in the amount(s) set forth on your contract form, (i) the deposit and (ii) the monthly fee.
  • Monthly Fee. During the Term (defined below) of this Agreement, your Monthly Fee will be due monthly and in advance as of the day the contract is signed. You are obligated to make payment of all Monthly Fees owed throughout the Commitment Term and this obligation is absolute notwithstanding any early termination of the Agreement by you (“Monthly Fee Obligations”). The Monthly Fee set forth on the Contract covers the services for only the services that are indicated on the front 2 pages of the Contract. Additional services will result in additional fees as set forth on our website.
  • Invoices; Financial Information. Snob Monkey will send or otherwise provide invoices and other billing-related documents, information and notices to the primary contact within the client company, or if a Billing Contact is indicated on the Contract, the Billing Contact. Change of the Billing Contact will require notice from the Authorised Signatory in accordance with this Contract.
  • Late Fees. If payment for the Monthly Fee or any other accrued and outstanding fee is not made by the due date, you will be responsible for paying the then-current late charge. The current late fee charges are 10% of the full payment / monthly payment due + VAT. All late fees are subject to increase from time to time at our sole discretion.
  • Form of Payment. We accept payment of all amounts specified in this Agreement solely by the methods we communicate to you during the sign-up process or from time to time during the term of this Agreement. You are required to inform us promptly of any changes to your payment information.
  • Outstanding Fees. Any outstanding fees will be charged in arrears on a monthly basis. When we receive funds from you, we will first apply funds to any balances which are in arrears (including any outstanding late fees) and to the earliest month due first. Once past balances are satisfied, any remaining portion of the funds will be applied to current fees due. If any payments remain outstanding after we provide notice to you, we may, in our sole discretion, withhold Services or terminate this Agreement. If late payment is not made within 10 days of Due date then all services will be suspended. Thereafter court proceedings may start request the full payment for the outstanding amount of the remainder of the contract + court fee charges.
  • No Refunds. Except as otherwise provided for herein, there are no refunds of any fees or other amounts paid by you or your client in connection with the Services.

3) Termination

  • Any and all notices under this Agreement will be given via email and will be effective on the first business day after being sent. All notices will be sent via email to the email addresses specified on the contract Form, except as otherwise provided in this Agreement. Snob Monkey may send notices to either (or both) the Client or the Authorised Signatory, as Snob Monkey determines in its reasonable discretion. Notices related to this Agreement or your Authorised Signatory should send the business relationship between you and Snob Monkey. In the event that we receive multiple notices from a different individual within your company containing inconsistent instructions, that Authorised Signatory’s notice will control unless we decide otherwise in our reasonable discretion.
  • Snob Monkey can terminate the contract if the client does not make payments on time including the late fee charges, which will incur court proceedings, and additional charges.

4) Additional Agreements

  • Preliminary Work. All work carried out, whether experimentally or otherwise, at customer’s request shall be charged.
  • Privacy. We collect, process, transfer and secure personal data about you and your company to the terms of our Privacy Policy, which can be found on our website, and in accordance with all applicable data protection laws. Note that you are not obligated to provide us with personal information and any information collected by us will be provided by you at your own will and with your explicit consent granted herein by the execution of this Agreement. You hereby (i) undertake, where necessary, to obtain consent from such Member to the collection, processing, transferring and securing of data described herein and (ii) confirm that you, in fact, collect and process such clients personal data in accordance with applicable law.
  • Counterparts and Electronic Signature. This Agreement may be executed in any number of counterparts, each of which when executed shall constitute a duplicate original, but all the counterparts shall together constitute the one agreement. In accordance with the Electronic Commerce Act, 2000 and EU Regulation 910/2014 (on electronic identification and trust services for electronic translations), the parties hereby agree that they may execute this Agreement using electronic means including the use of electronic signatures by the parties which the parties agree will have the full force and legal effect as if the